20% advance to book · 7-day refund (30% of actual amount deducted) — for cab, e-rickshaw, bike and airport/railway transfers. Cancellations within 7 days of travel are non-refundable. Hotel and tour package policies vary slightly (details below).
Each service has slightly different timings. Pick yours and check the rules below.
Three quick steps — no forms, no waiting on hold. Most cancellations done in 30 minutes.
Sometimes things happen that no one plans for. Here's how we handle them.
Refunds are sent back to the same method you used to pay. Here's how fast each method is.
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallet | 1–3 working days |
| Credit / Debit Card | 5–7 working days |
| Net Banking | 3–5 working days |
| Cash advance | Refunded via UPI (3–5 days) |
Timelines are from the date of refund initiation, not cancellation. Bank holidays may add 1–2 days.
Quick answers about cancellations and refunds.
UPI refunds land in 1–3 working days. Card refunds take 5–7 working days (bank dependent). Net banking sits in the 3–5 day range. We initiate the refund within 24 hours of confirming your cancellation.
You get a 100% refund plus ₹500 compensation. We also try to arrange an alternate driver/vehicle within 30 minutes if you still want to make the trip — your choice.
Yes, and we recommend it. Rescheduling is free up to the same window as a free cancellation (24 hours for cabs, 7 days for tour packages). After that window, a small adjustment fee may apply.
If your booking falls in the full-refund window, yes — 100% including the booking fee. For partial-refund windows, the booking fee (₹49 platform charge) is non-refundable.
For groups, you can remove members up to 48 hours before the trip without penalty. The total trip cost is recalculated per remaining head. Removing more than 50% of the group counts as a full cancellation.
Once initiated, you'll get a refund reference number on WhatsApp and email. Share it with your bank/UPI provider if it doesn't reflect within the expected timeline. You can also message us anytime for status.
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